Frequently Asked Questions

Questions, Comments or Concerns? We’re here to help! Please email us support@agacistore.com and we’ll get back to you as soon as we can.

Domestic includes all 50 states, Puerto Rico, American Samoa, Guam, North All 50 US states, Puerto Rico, PO Boxes, Army Post Offices (APOs), Fleet Post Offices (FPOs), Diplomatic Post Offices (DPO), American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, Wake Atoll

We ship out orders Monday-Friday. All orders received before 1 PM PST (4 PM EST) are shipped out the same day. All orders after 1 PM PST are shipped the next business day. A tracking number will be emailed to you as soon as we ship out. We pride ourselves on speedy delivery. Shipments take anywhere from 2-5 days to be delivered to you after we ship.

You are welcome to return anything that was ordered from agacistore.com within 30 days of receipt as long as it is in unused condition. Agaci does not provide return shipping labels so you may ship with the carrier of your choice. Please email support@agacistore.com to initiate a return. 

All returns will be processed within 7-10 days of receipt and refunded to the original form of payment. Original shipping charges, if applicable, are not refunded.

The order amount will be a pending authorization on your account and your credit card will be charged once your order is processed and ready to ship.

Please note that, depending on your bank, once credit card authorization is received, the funds may be reserved for up to 30 days. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. A'GACI reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.

Please allow 7-10 business days for authorizations to drop if a debit card was used and/or up to 2 billing cycles for credit cards.

We will send you an order confirmation via e-mail. You can also visit to agacistore.com and click the Order Status link to check the status of your order. You can also email our customer service center at support@agacistore.com

Items that are not shown on the website are out of stock. Most items are not reordered. 

We are fully committed to protecting the privacy of our customers. Any information that we collect (e.g . name, address, phone number, e-mail, or credit card information) will not be disclosed to third parties unless it is a part of providing a service to you or where we have your permission to do so.

Yes, all purchases made online will count towards your rewards points. Points can be easily tracked online by logging on to your A'GACI account and clicking "Rewards."

We only charge sales tax to residents of California.